Terms and Conditions for Cog & Canine

Welcome to Cog & Canine! These Terms and Conditions govern your use of our online platform and the services provided. By accessing or using our online platform and scheduling services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you must not use our online platform or services.

1. Services Offered

Cog & Canine provides professional pet grooming and styling services, including but not limited to:

• Professional dog grooming
• Pet styling
• De-shedding treatments
• Breed-specific cuts
• Puppy grooming
• Luxury pet spa services
• Nail trimming
• Dental hygiene for pets (non-anaesthetic)

All services are subject to availability and the specific needs of your pet, as assessed by our professional groomers.

2. Online Booking and Appointments

• Booking: Appointments can be scheduled through our online platform. You will be required to provide accurate and complete information about your pet and the desired services.
• Confirmation: All bookings are subject to confirmation. You will receive a confirmation of your appointment via the contact information provided.
• Cancellations/Rescheduling: We understand that schedules can change. We request at least 24 hours' notice for any cancellations or rescheduling of appointments. Failure to provide adequate notice may result in a cancellation fee. Specific cancellation policies will be communicated during the booking process.
• Arrival Time: Please arrive on time for your appointment. Late arrivals may result in a shortened service or the need to reschedule, potentially incurring a fee.

3. Pet Health and Safety

• Health Disclosure: You are responsible for disclosing any known medical conditions, allergies, behavioral issues, or special needs your pet may have prior to any service. This includes vaccination status.
• Aggressive Behavior: We reserve the right to refuse service to any pet that poses a risk of injury to our staff or itself due to aggressive behavior.
• Emergencies: In the event of an emergency during a grooming session, we will attempt to contact you. If we are unable to reach you, we reserve the right to take your pet to the nearest veterinary clinic for necessary treatment at your expense.
• Parasites: If fleas or ticks are found on your pet during the grooming session, additional charges for a flea and tick treatment will apply to ensure the cleanliness of our facility and prevent infestation.

4. Payment and Pricing

• Pricing: Service prices are listed on our online platform or can be provided upon request. Prices may vary based on pet size, breed, coat condition, and specific service requirements.
• Payment: Payment for services is due in full at the time of pick-up. We accept various payment methods as indicated at our facility.
• Additional Charges: Extra charges may apply for matted coats, aggressive behavior, or any additional services required beyond the initial booking. These will be communicated to you before proceeding with the service.

5. Limitation of Liability

While we take utmost care of your pets, Cog & Canine, its employees, and affiliates will not be held responsible for any pre-existing conditions, unforeseen reactions, or accidental injury to your pet during the grooming process. We are not liable for any lost or damaged personal items left with your pet.

6. Data Privacy

Your privacy is important to us. Information collected through our online platform is used solely for booking purposes, service provision, and communication related to your appointments. We do not share your personal information with third parties except as necessary to provide our services or as required by law. Please refer to our Privacy Policy for more details.

7. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our online platform and services after any such changes constitutes your acceptance of the new Terms and Conditions. It is your responsibility to review these terms periodically.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Cog & Canine
• Blue Horizon entrance
• Singapore, 126779
• Singapore
• Phone: +6589900100

Thank you for choosing Cog & Canine for your pet's grooming needs.