Privacy Policy for Cog & Canine

At Cog & Canine, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our site or use our pet grooming and spa services.

1. Information We Collect

We collect various types of information from and about users of our online platform and services, including:

• Personal Identification Information: Name, postal address, email address, telephone number, and payment information when you book services or make purchases.
• Pet Information: Name, breed, age, medical history relevant to grooming (e.g., allergies, sensitivities, previous injuries), and grooming preferences for your pet(s).
• Booking and Service Details: Information related to the grooming services you inquire about or book, including dates, times, and types of services (e.g., professional dog grooming, pet styling, de-shedding treatments, breed-specific cuts, puppy grooming, luxury pet spa services, nail trimming, dental hygiene for pets).
• Usage Data: Information about how you access and use our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Communication Information: Records of correspondence if you contact us.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and deliver the grooming and spa services you request.
• To process your bookings, appointments, and payments.
• To communicate with you about your appointments, services, and any special offers or promotions.
• To personalize your experience and provide tailored grooming recommendations.
• To improve our site, services, and customer support.
• To ensure the health and safety of your pet during our services.
• To comply with legal obligations and resolve disputes.

3. Disclosure of Your Information

We may disclose your personal information in the following situations:

• Service Providers: To third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing and scheduling systems. These parties are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Protection of Rights: To enforce our rights, protect our property, or ensure the safety of our customers or others.

4. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that our processing of your personal data is restricted, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Cog & Canine
• Blue Horizon entrance
• Singapore, 126779
• Singapore